I had a very bad experience with Pernilla Johansson who was supposed to be the middle person in an offer I made for a flat. It felt like I was bargaining in a ill-reputed bazaar in the middle east. It took whole 2.5 days to hear about a decision on the offer. She took whole days to update on progress. I messaged and call her several times without any reply. The at the end of day 1, the offer supposedly was rejected, next morning she said it was back on the table, then off again. By day 2 I had already lost interest and was looking somewhere else. That lack of professionalism has no place in England. A second agent Romi Borthwick was unresponsive as well when trying to confirm a date/time for viewing. A full day without reply and then only 1 hr before the viewing was due she finally replied (by which time of course I already had other viewings booked). Total waste of time. I have already secured a new home with another agent. I went to see the flat, next day we had an offer accepted and shook hands. That is how professionals do it. John Payne are time wasters, so save your money and time and book with a serious and respectful agent instead.