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John Payne

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John Payne

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

From start to finish with our flat sale, Jack, Henry and Daisy were very helpful, supportive and proactive. More importantly for us, they were responsive. We really valued how they kept us regularly in the loop after every viewing and went above and beyond on some occasions - including being responsive on a Sunday when someone didn’t turn up for a viewing. Very happy with our experience using the JP Woolwich team, and would highly recommend. Jo and Alfie

review by Jo and Alfie

Reply from agent

Glad to learn your experience was a positive one Jo and Alfie, if we can help further please do let us know. Thanks. Customer Service.

4.00 /5

Very positive overall. Always helpful and responsive.

review by Alexandre Lopes

Reply from agent

Glad to learn your experience was a positive one! Thanks so much

2.00 /5

Initially exceptionally helpful with no holdups and a very speedy process however, as soon as the tenant was found and I told them no property management was required the communication ceased. Constant chasing was required on status and information, and they refused to give the tenants contact details until the day of the tenancy agreement which made arranging the key pickup with the tenant impossible.

review by Emma Kay

Reply from agent

Hi Emma. I am sorry to hear this. I am not in the office today but will investigate on Monday and get back to you. Thanks for raising this. Andrew Roberts - Customer Relations Manager

1.00 /5

If I could give them a zero rating, I would. Avoid at all costs if you are selling your property which is not around Woolwich station or nearby. They have shown no accountability, expertise, customer service or even common sense. It’s not just their inability to sell the property, but their generally poor attitude around doing so. I did check these Google reviews before deciding to go with them, but the service didn’t live up to expectations.

review by H T

Reply from agent

Dear Hoai. I can assure you that all reviews on this platform are completely genuine and would ask that you remove this comment to avoid us taking the matter further. We are of course sorry that you have been unhappy with the service you have experienced and would ask that provide us with some information of the issues by emailing customerservices@acorngroup.co.uk. You can also see how we dealt with services issues here. https://www.acorngroup.co.uk/complaints-procedures

1.00 /5

Totally disgusting 🤮 with their waits ethic . I been viewing a property on Abby wood one week ago. I see , kind of like it and I decided to put an offer down for it . Past already a week from the time I did and I didn’t get any follow up or updates to regards . They take customers for granted and that isn’t the right way . …. They should be. Used as estate agents isn’t worth it .

review by Julian Julian

Reply from agent

Dear Julian. I am sorry to read this and would like to investigate where this has gone wrong. Could you email me please with your details. Thanks. Andrew Roberts (andrew.roberts@acorngroup.co.uk)

1.00 /5

review by Ath Gk

Reply from agent

I am very sorry to read this review and would like the opportunity to investigate any issues you have experienced. I can't find your details on our system from what info you have give me, so could you email me please at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

1.00 /5

31d Walmer terrace viewing.lied by the customer service and the agent didn’t come up totally liers never recommend to anyoneNegativeQuality

review by Mehmood Khan

Reply from agent

Dear Mehmood, Having spoken to the office, it is my understanding that you were a little late for your appointment. Unfortunately our negotiator and another appointment yo get to, but we did offer to show you around later in the day. I have left you a message to call me back so If I have misunderstood your issues, please do call me on 020 8315 6922. Thanks. Andrew Roberts - Customer Relations Manager

1.00 /5

review by Damon Singh

Reply from agent

Hi Damon. I have not had a response to my previous reply and so can only assume you have posted this review by mistake. If not, please drop me a line on the email below. Thanks. Andrew Hi Damon..I am sorry to see your rating, but am unable to locate you on our system or as someone who we have done business with. Could you email me with your details and what issues you experienced please. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)