If there was a 6 star rating, I would have given it.... Having worked with Sue before I was keen to use John Payne again because I was working away from home whilst my property was on the market. The move also involved a long distance relocation and I needed to work with an agent I could trust. That said, the point where Sue and all her team really pulled the stops out was towards the end on the sale. The chain lower down became very challenging and nearly collapsed...twice! Lucy, my main contact, was an absolute superstar, exceptional. Without her, I doubt the move would have happened and my sanity would certainly not have lasted. From phoning round for new removal companies to keeping solicitors on their toes, it really felt like Lucy cared about the sale and the stress was shared. She went above and beyond and I'm very grateful to now be settled in my lovely new home. Their rates are also competitive.