After a few days in the property there was cameras watching us, we informed connels and they did nothing about this. Leans and Patricia (our agents) did not go and view the property prior to our move in. They rushed our move in until 1 hour before closing two days after our supposed move in date. They claimed they had no keys to conduct an inspection, however they had the keys to give it to us on the day? Furthermore, When we first viewed the property, it was labelled as furnished. We went to the viewing and she said "everything comes with the property". The landlord was present and also stated that. When we moved in, we found no furniture present, not even a mattress. The inventory showed all furniture, including mattress and bed, etc. therefore we couldn't sleep in the property for two weeks until a mattress was brought in which we had to say we wanted to terminate tenancy. During the two weeks, our phones were being ended on and emails were not being replied to. We had to go in person for them to contact the landlord for a mattress, as we didn't believe they were. When we went there, they contracted the landlord and he answered. Although they were saying they couldn't get through to him. We asked for compensation off rent, seeing as we couldn't stay in the property for two weeks as we were lied to about furnishings. The manager- Patricia wrote to us that she would sort out compensation. We kept emailing and calling, however our calls were being picked up by other staff. The staff would claim she wasn't in. However when I called with a withheld number, she answered. They would lie about when they would call us and what they were doing in regards to our case, when we asked for proof, they couldn't provide. At this point, we had a mattress however still no sofa. Then after three weeks of living in the periphery, the landlord said he wouldn't provide a sofa. Although it was in inventory and listing and contract. I asked Patricia and Leah what they would do about this, they said nothing. Although the landlord was not sticking to contractual obligations. We were technically paying £1250 for an unfurnished studio. No compensation for the fact there was no furniture and our missed time in the property.