This company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.

We experienced extremely poor communication with a very unprofessional and rude attitude from the Barton Branch, I certainly wouldn't use them again!

UNPROFESSIONAL ** UPDATE SOLD WITH NEW AGENT IN 10 DAYS ** Their sales pitch is perfect, unfortunately their service is not! …

Awful company to deal with. Avoid at all costs

If I could give zero stars I would. Absolute nightmare of a company. Unsure how they have been given five star reviews, friends and family perhaps. They are less than economical with the truth. Rude. Difficult. Unprofessional. Aggressive. Shabby. Kate is particularly poor.

Poor

Cannot contact them by phone because no answer and they do not get back to you in regards to viewings.. Poor service

Most unprofessional service of all our local estate agents. Having bought numerous houses over the years for rent the only estate agent I haven’t managed to secure a property through is Michael Poole. In my opinion they actively encourage price wars and gazumping. Over the last 12 months I have had 3 offers on 3 separate houses accepted on the understanding that they were taken off the market, only to receive notification within a day that higher offers had been accepted and asking if we would like to increase our offers. So be careful and very cautious and don’t get over exited thinking you have secured your new dream home as there maybe a sting in the tail round the corner

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.