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JLL/ WA Ellis Knightsbridge

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We experienced extremely poor communication with a very unprofessional and rude attitude from the Barton Branch, I certainly wouldn't use them again!

Reply from agent

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel the communication during your sale fell short of expectations. Providing a clear and supportive service is extremely important to us, and we regret that this was not your experience. Having reviewed the details of the transaction, we can see that our team remained in regular contact throughout, with consistent updates by both phone and email at 47 different contact points, and a straightforward sale that completed close to the original asking price. We understand that completion day can be particularly stressful, especially when removal timings, access requirements from buyers and chain timings don’t align as hoped. While these logistical elements sit outside of our control and are not a reflection of our service, we do appreciate how frustrating they can feel at the time. We would welcome the opportunity to discuss your concerns in more detail so we can better understand what led to your disappointment and ensure we continue to improve. If you are willing, please contact us directly at your convenience. Thank you again for your feedback.

Contact details
Sales Phone:

0207 306 1610

Lettings Phone:

0207 306 1630

Lettings Email:

lucy.morton@eu.jll.com

Opening hours

Unknown

Address

174 Brompton Road, London, SW3 1HP, London, UK, SW3

W.A.Ellis was founded in 1868. This multi award-winning firm has been selling, buying and letting London’s finest residential properties in Knightsbridge, Chelsea, Belgravia, Kensington and Mayfair for nearly 150 years. In each department we have teams of highly experienced professionals who can advise on any property matter. The acquisition of this multi-award winning agency in late 2014 brought together the finest blend of two firms. Decades of local knowledge and expertise is now enjoyed on a global platform by a team who are at the pinnacle of their professions operating at the highest level in both the new homes and traditional residential markets. A seamless fit allowing clients access and advice in all Prime Central London locations. With ten members of the sales team, most of whom have worked together for many years, brings confidence, knowledge and a personal service which is paramount when looking after our clients. Whether you sell your property through us or ‘retain’ us to find one on your behalf our combined knowledge and advice is second to none. We know every street like the back of our hand, from where the sun will set to which buildings have the underground running below them. We are driven to succeed for our clients and strive to give honest advice and willingly go the extra mile in order to achieve success beyond our clients expectations. In a consistently competitive market let us help you keep one step ahead of the game.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings

No marketing information available

No awards information available

No marketing information available

No awards information available