JLL Stratford
JLL Stratford
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1.00 /5
JLL Breaches Their Own Contracts – Avoid at All Costs We faced serious issues with JLL regarding our deposit. Per our contract, any deductions had to be communicated within a specified time limit after the tenancy ended. That deadline long passed, yet JLL proceeded with requesting deductions, claiming the clause was merely "indicative"—essentially suggesting that contractual terms can be applied selectively at the landlord’s convenience. If key provisions—such as this clear deadline—are treated as flexible, it calls into question the enforceability of the entire agreement. We were surprised to see JLL take this stance, prioritizing the landlord’s interests while disregarding their own contractual obligations. This favoritism toward the landlord was evident throughout our tenancy. For two years, we reported a ceiling leak of foul water from the flat above—completely ignored. Yet, in our final month, JLL suddenly arranged for repairs—not for our benefit, but because buyers viewing the flat were put off by the large stains of foul water on the ceiling and walls. The checkout process was just as poorly handled. We were only informed of the exact time of the appointment two hours before—after we had already vacated the property and during working hours, making attendance impossible from our side. When we contacted the independent checkout agency, they confirmed that JLL had instructed them to withhold the exact appointment details, assuming we wouldn’t attend. JLL is highly efficient when it benefits the landlord but completely unresponsive when it comes to tenants' rights. If you value clear communication, fairness, and a property manager who respects contracts, we strongly recommend looking elsewhere.
Contact details
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Address
Unex Tower, 5 Station Street, Stratford, London, E15 1DA, London, UK, E15
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About
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http://www.jll.co.ukJLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
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