I seldom write reviews, but my experience with this letting agent has been so frustrating that I felt compelled to share it. When I was initially searching for a rental property, they were incredibly responsive and seemed eager to help. Unfortunately, their professionalism and attentiveness disappeared as soon as I signed the lease and handed over my hard-earned money. The first red flag appeared when I noticed issues with the property that needed immediate attention. I reached out to the agent multiple times, through phone calls and emails, but was met with radio silence. After several attempts, they finally responded with vague promises of addressing the issues and took them months to address the issue (all the furniture for the flat) . It's extremely disappointing to see such a lack of care and responsibility from a supposedly reputable letting agent. On top of their unresponsiveness, their customer service is abysmal. Trying to get hold of them once you live there is next to impossible. I've emailed the same person from a new email stating I am interested in a property and get a prompt reply when my emails as a tenant get ignored for months. It's clear that their priority is securing new tenants, not ensuring the satisfaction and well-being of their current ones. If you're considering renting a property through this letting agent, I implore you to look elsewhere. Their lack of communication and professionalism is beyond disappointing and makes for an unnecessarily stressful renting experience. Save yourself the headache and find an agent who values your time and money.
Unknown
Unex Tower, 5 Station Street, Stratford, London, E15 1DA, London, UK, E15
Website:
http://www.jll.co.ukJLL are proud to announce the launch of their new office in the heart of Stratford. Located within a stone’s throw of Westfield and Stratford station, our office is the most central of Stratfords estate agents. We know the area well, having contributed to the Olympic Bid and launched several new developments including Stratosphere, Stratford Plaza and Glasshouse Gardens. Our state-of-the-art office will provide a comprehensive suite of services, from sales and lettings to property and portfolio management. The Stratford office opened underneath Stratford Plaza in February 2016. JLL has been associated with some of Stratford most important developments, including iconic Landmarks like Westfield shopping Centre and the Olympic Park, to help our clients unlock the potential of the residential opportunities that Stratford has to offer, we’ve opened a new office at the heart of it all. Our branch offers the following services: Sales Lettings New Homes Residential property management covering Stratford, Bow, Hackney, Homerton, Leyton, Leytonstone, East Village and Forrest Gate. Stratford is a hub of transport offering the Central line, Jubilee line, TFL rail, DLR, National Rail and the introduction of Crossrail in 2018 which continues to increase the popularity of this area. Our local market derives from homeowners and Tenants in the Stratford area and surround making the most of the quick commute to Canary Wharf, the City and West London. With plenty of great restaurants and shopping facilities the area the popularity is consistently on the increase. Located opposite Stratford Station our bespoke office based underneath Unex Tower is perfectly placed for vendors, purchasers, Tenants and Landlords to walk in, with over 2000 sq ft of space we can offer an experience to all of our clients through interactive property displays and video wall. Our property managers for the local area are based in this office which will allow for a better overall experience for our tenants and Landlords, knowing that your point of contact is local this will give many peace of mind. Being the third addition to our east London offices we work closely with our Canary wharf and City teams to ensure that we give the best coverage to all of our clients.
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