Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.
Unit B Parkway Apartments, Goodchild Road, London, N4 2BL, London, UK, N4
Website:
http://residential.jll.co.ukJLL is the leading on-site agent for the Woodberry Down development, having built an unrivalled understanding of the development alongside an in-depth knowledge of the North East London area and its property markets. Our highly-capable and respected team has the ability and experience to act on a wide range of properties as part of the residential office network across London, major UK cities and across the world accessing buyers and tenants from the widest possible geography. Woodberry Down is a growing new build development on the banks of the East and West reservoirs, with Tube and Rail stations both within walking distance. As a growing community it is becoming more and more popular as people come to see the assets on offer here. The East reservoir incorporates Woodberry Wetlands, having been closed for 200 years to the public, the site has recently re-opened to the public and will be offering courses and training, workshops, yoga and Tai Chi within the natural settings of the nature reserve. The West reservoir is somewhat more active with the old water works buildings housing a sailing centre, wild swimming, a café and a climbing centre. There are also two parks in close proximity (Finsbury and Clisshold) as well as a large gym on Woodberry Down and swimming facilities retail centre on Green Lanes. The developer, Berkeley Homes are also actively creating a community here with events and 'meet & greets' throughout the year, we have seen; open air movie nights, big screen airings of the Wimbledon finals, a Christmas fete and a small summer festival thus far. Also as part of the ongoing lifestyle creation there are large areas of the development ear-marked for public gardens and a site upon which there area plans for weekly, open air markets. For shopping we currently have a small supermarket, an organic grocer (another larger supermarket will be opening soon, no brand decided yet, Berkeley still talking to Sainsbury, can we edit this at the last minute or change once it's open) a post office, newsagent, licensed café and beautician with a branded supermarket 'local' opening as well as a delicatessen. The apartments offer high spec living in a peaceful location, all apartments benefit from concierge service 24/7 and some have resident's facilities such as swimming pool, gym and spa.
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