I very much appreciate the friendly and efficient attitude of all staff I have encountered. It has been the third year that my flat is rented out through JLL. The service could, however, have been much better if assistance can be given to clients who are in need of furnishing tax return due to the rental income. As a client, I do not mind paying a reasonable fee for the completion of rental tax return to HMRC as the procedures are considered complicated. Anyway, JLL's service is strongly recommended.

JLL Team is very helpful searching tenant for us. we are landlord from oversea so sometime is bit difficult to communicate due to the timezone difference etc so far the service is pretty good. More caring and understanding the difficulties of oversea client would be better, eg. explaining contracts etc.

Very prompt and efficient service from the Finsbury Park JLL team. Rosie was always willing to provide solutions to any questions we had and this made the tenancy process quick and smooth.

It was closed when I went. I don’t think they have updated their Google page

Beware of the FAKE REVIEWS on this page. The company and its employees are modern day fraudsters, who have a system set up where the tenants always end up getting scammed one way or another. They force you to pay £400+ for 'professional cleaning service' when moving out of the property despite the property being left cleaner than when you moved in. Be prepared for the checking-out inventory where the check-out clerk comes to inspect the property like a CSI investigator at a murder scene. It took them 4+ months before we got our deposit back. It is absolutely diabolical how they treat tenants when exiting the property. It is because of agents like them the rental prices in the area are extortionate.

Review at move out: Sadly, I find myself having to return to what was earlier a good review for this company. However, having moved out 10 days ago and been totally ignored ever since, with no sign of our deposit, I am revising my review to reflect this. The below remains true, it's just a shame this service doesn't exist elsewhere in the company. We have been attempting to contact JLL throughout the time post move-out, yet we have been totally ignored. I now find myself in a position of financial difficulty if this deposit isn't returned within a reasonable time. We cleaned the apartment and left it in very good order, yet feel we are currently being taken for a ride through hell dealing with this company. Hanan remains excellent, and has replied to the email I sent to her, although she couldn't handle my request and forwarded it for me. The rest continue to ignore. Awful. First review (at move-in): Absolutely fantastic service from Hanan & Alessandra. Fantastic customer service, support and very personable people.

So many issues upon moving in that really upset my living situation. (topics of mould, neglect, broken objects) It's such a new build so I didn't think this much could be broken and delivered in such bad condition - from smaller issues such as broken lamp fixtures in the kitchen & bathroom, dirty curtains, etc to bigger things that were partially the reason I moved into my flat at that price, such as an integrated sound system (never worked and was told months in they wouldn't/couldn't fix it), broken bath tub functions, and black mould forming because of a multiple years-long neglect of the ventilation system (had a professional come in and check, they said the vent system should be maintained every year but it must have been 5+ years of neglect) and leaking at door and windows that JLL chose to neglect despite asking to help solve this issue. They got rid of the mould with a treatment and painted over it, but never solved the issues of the ventilation and leaking windows/door. I understand the previous tenants must have been quite rough with the flat but delaying my move-in for the very reason to fix up the flat?... So many things were still broken and unclean upon my move-in...! They also left seemingly confidential papers from the previous tenants in the flat with their contact details etc. They clearly did not have someone clean professionally or have a proper walk-through. I've rented in multiple countries and also multiple flats around London, and have never experienced such neglectful treatment by a so-called property management company. Whatever you do, make sure you can back it up contractually before moving in.

Hanan, Kelly and the team and JLL have consistently neglected to action repairs to our flat, which we have been in for 9 months. - The ventilation has not worked since arrival + the exterior windows / doors leak water, causing mould problems around the flat (some pictures attached). - The fridge was out of order for 3-4 months before being replaced. - The bath has been out of order since day 1. - The place was absolutely filthy on arrival. If you are going to use this team then I suggest putting detailed items in your contract describing any maintenance that needs actioning prior to moving in. Don't take their word for it.

Extremely awful service with Hanan who completely wasted my time. Cancels the initial viewing then rescheduled then sends an email 1hr before viewing commences to cancel it as if I have signal on the train to check emails. Extremely poor communication, could've been avoided with enough notice. Avoid at all cost.