Hi Zoe, Thank you for taking the time to provide your feedback. We truly value your input. I would like to clarify that addressing tenant-reported issues is our top priority. However, since your tenancy was fully transferred to us from the previous estate agency just five months ago, the previous agency was still responsible for providing an explanation of the tenancy contract and conducting inspections up until the completion of the transfer. Nevertheless, we appreciate having you as a tenant, and we are committed to addressing any concerns you may have. Thank you very much! ❤️