Reading these reviews, I cannot believe that the same person runs this company. We needed emergency plumber and electrician at 9am and when he didn’t answer the phone, we went to his property to ask him who to contact. He was extremely rude and told us to call 999 if it was an emergency. Water was pumping out of a tap (that had already been reported as being malfunctioning six weeks earlier) and it caused the electrics to spark!. He said “do you know that there is a tap outside the house to turn off the water”? We told him we had done this but with three babies under 3, being without water was unacceptable. We only wanted the number of a plumber and electrician to sort out the dangerous conditions. He again said to call 999. So we did! The fire brigade came out and turned off the electric, then isolated the problems and told us we needed to get an electrician asap to sort it out. Silver Oak is meant to be looking after the accommodation for the landlord. If you are a landlord, think twice before dealing with this company as they obviously have no care for your tenant, or your house as this should have been sorted 6 weeks ago before it came to this! Edit: The address for the business is where we visited at 9.20 this morning, not expecting to be waking up someone who is meant to be in charge of looking after tenants interests. The fire brigade isolated the damaged/soaked sockets, which we couldn’t do, or wouldn’t even attempt to do anyway! You were the one who said any emergency must be dealt with by the emergency services! That is ridiculous. Heating breakdown is an emergency in the cold, who do you suggest she calls then? The police, maybe? Single parent with three children under 3! There are such things as emergency plumbers and electricians. Maybe you need to check what the ‘emergency services’ - ie 999 - are actually for! Also I said the chap with me was a retired policeman as you were trying to quote the law at us In a very rude, dismissive and abrupt way! Don’t put words into my mouth - he’s not my husband! You were no help at all and you are the letting agent taking money from the poor landlord, and not doing your job! I’m sorry that I disturbed your 2 month old baby. The three babies in your let were very disturbed. As was the poor mother! For shame on you