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Dawsons - Llanelli Sales & Lettings

A selection of reviews/testimonials by highest rating
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2.00 /5

Review of Dawson's Llanelli I recently had a very disappointing experience with Dawsons. Despite booking a viewing for a property, I was informed upon arrival that the viewing was only for "proceedable" buyers. This was not communicated to me beforehand, and I felt misled. When I expressed my concerns, the agent insisted that I continue with the viewing, despite my lack of readiness. She offered no further assistance or information about the property, leaving me feeling unwelcome and disrespected. Following this incident, I filed a complaint with the agency's manager, Lorraine Evans. Unfortunately, her response was evasive and failed to address the core issues of the complaint. It's disheartening to see such unprofessional behavior from a real estate agency. Agents should treat all potential buyers with respect, regardless of their current financial situation. The practice of limiting viewings to "proceedable" buyers can be discriminatory and exclude many qualified individuals. I would strongly advise anyone considering using Dawson's to be cautious and to inquire about their viewing policies before making an appointment.

Reply from agent

Good afternoon Thank you for sharing your feedback. We regret that you felt the communication regarding the viewing requirements was unclear, and we understand how frustrating it must have been for you. At Dawsons, we strive to provide a respectful and welcoming experience for all our clients, and it’s disappointing to hear that we fell short in this instance. Please be assured we take on board all our feedback both positive and negative, ensuring we move forward at all times. We appreciate your comments about your interaction with our team, be assured we have discussed this internally. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you for bringing this to our attention and wish you well in your property search. Best regards, Lorraine and the Llanelli Sales Team

Contact details
Sales Phone:

01554 784400

Opening hours

Unknown

Address

11 Murray Street, Llanelli, SA15 1AQ, UK, SA15

About

Once re-known for its rich coal and tin production Llanelli has risen like a phoenix from the ashes and has transformed itself into a busy tourist area offering scenic coastal views overlooking the north Gower Peninsula which can be viewed from Machynys golf course through to the picturesque harbour town of Burry Port and onto the historic village of Kidwelly.

Our team

Llanelli Office

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