Good afternoon Julian Thank you for taking the time to complete a review for our Llanelli branch. We are grateful for all our customer feedback, positive or negative. Whilst we strive to provide the best possible customer service at all times there are occasions when even 5* agencies are unable to meet customer needs and expectations. We are committed to improving our services and would welcome any feedback in any areas you feel we can improve so we would very grateful if you could email us with further insight on cat.sollis@dawsonsproperty.co.uk. Many thanks in advance for your support Cat Sollis - Senior Digital Operations Manager, on behalf of Lorraine Evans (Associate, Llanelli branch)