Hello Jemma Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we are so happy to know that you are satisfied with the outcome! Thank you for the review - the team is very appreciative of your kind words. Please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Lorraine and the Llanelli team