I am very disappointed with the disgraceful attitude shown by Karlaya Mae today. Not only did she lie through her teeth about almost everything but she failed to apologise for forgetting our viewing which was only booked yesterday! To clarify, I am 100% you did not stop to look to check if we were waiting with the concierge. The person we now know was you marched through the reception after a previous viewing without even breaking stride to check if somebody was waiting for the planned appointment (we showed up 10 minutes early, you were actually late as you have admitted). To compound this you have lied repeatedly about trying to contact me throughout the day. The message you left told me to contact you if the appointment was no longer needed - so much for that. The only other contact I received was an email confirming the viewing! Overall Belvoir have been a shambles, however I would like to thank the guy who tried to sort out the issue on the phone.