Hello, Thank you for leaving this review, At Belvoir Liverpool Central we value all feedback. All feedback is greatly appreciated, digested and used to ever improve service we offer. With this no reviews are altered, silenced or filtered our feedback is 100% genuine and something we look to analyse at every opportunity. This information has been passed to the office manager who will fully review what has happened here. It would be helpful if you could contact us so we can take a little more detail and ascertain what has happened here. If you would like to discuss in more detail and receive direct responses please contact the office manager directly on matthew.taylor@belvoir.co.uk