Hi Marenni, We were sorry to read that you felt our service was awful in our interactions a few weeks back. We did communicate the restrictive viewing times to you during our interactions, both over the phone and in person. As you may recall, many of our rental properties currently have tenants in place, which necessitates working around their schedules to respect their privacy and comfort. This, coupled with the exceptionally high demand for rental properties at present, often requires us to schedule viewings that suit the majority of interested parties. While we acknowledge that these constraints can be challenging for some individuals, we always strive to provide the best possible service to all our clients, both tenants and potential viewers. We genuinely appreciate your feedback and hope that your house hunt has gone more smoothly since.

This property was originally due to be ready for renting at an earlier date. However, the Landlord offered his current tenants an extension to their end date, as he is entitled to do. This change of date has meant that no decision has been made on any applications received. All viewers and applicants who have phoned, emailed, or called at our office have been updated accordingly. They have also been advised that they will receive an update when a decision has been made, irrespective of whether they have been successful or not. As the Letting Agent, we can only pass on the information determined by the Landlord, not make decisions on his behalf. The Landlord will consider the applications received in due course and we will ensure we give him all the information we have about each applicant to aid his final decision.