Hi Marenni, We were sorry to read that you felt our service was awful in our interactions a few weeks back. We did communicate the restrictive viewing times to you during our interactions, both over the phone and in person. As you may recall, many of our rental properties currently have tenants in place, which necessitates working around their schedules to respect their privacy and comfort. This, coupled with the exceptionally high demand for rental properties at present, often requires us to schedule viewings that suit the majority of interested parties. While we acknowledge that these constraints can be challenging for some individuals, we always strive to provide the best possible service to all our clients, both tenants and potential viewers. We genuinely appreciate your feedback and hope that your house hunt has gone more smoothly since.