"This branch used to be good..."

This branch used to be good but has gone downhill very fast . Staff and management rude !! If you leave a negative review they ring you and challenge it in an unpleasant manner . Communication appalling . Customer service appalling !!. Complaints are ignored and they seem to condone the rude behaviour of staff . I've moved my houses to another agent ... Best thing I have done !! My advice is to go elsewhere !