"Absolutely horrendous..."

Absolutely horrendous customer service. If you want to be ignored and receive no communication or support from an agent use Newton Fallowell, Lincoln. I have had nothing but bad experiences. Poor communication was noticed from day 1. The only timely communication they have are the automatic rent due emails their system sends. The maintenance portal is ignored regularly or if they bother to look at it, they will just ignore what you have written and try and blame you. Email communication is no better, it is like talking to a wall.