Dear Helen Piper, Despite the fact that I first responded to your review as below quite some time ago I am extremely dismayed that you continue to post this same review especially since you had been a client of ours since 2010. I have tried to speak to you about this and it is a shame that I have been unable to resolve the situation with you directly. Our business relationship has come to an end and I can only reiterate again that we wish you well and hope that you are able to move on with your own affairs. With best wishes, Rebecca Hoyles Director Dear Elly, Thank you for posting your recent review and I am sorry you feel that we haven't delivered a service to your standards. I would invite you to contact me directly so I can look into the reasons for your comments and if we are still dealing with you as a client I will make sure we can improve on the way you are being dealt with. As a business we are continually evolving and always welcome customer feedback be it positive or negative as it is vital to us to improve our working relationships with our customers and deliver the best service we can. Our customers are very important to us and so I would like to make sure you are happy with our service to you. Rebecca Director 01522 516590 or rebecca.hoyles@newtonfallowell.co.uk