Awful service when it came to deposit return. Very minor damage to a carpet was detected on our check out (so minor I had never noticed it in the two years I lived there), I contested this as I knew I wasn’t responsible for it. I insisted on this and that it must have been there upon move in, despite the inventory clerk they hired not picking it up. They would not accept this and said they ‘were in a strong position to go to the DPS for dispute’, I was happy to do this as I wanted it to be investigated properly and refused to give up £100 of my deposit. And what a surprise, when they were gathering their evidence they found that the damage was actually present on the last tenant’s check out, something they absolutely should have checked as soon as I contested it. Luckily I did not back down, but if I had I would have paid them £100 for something that I was not at fault for. They then proceeded to blame me for not checking my inventory thoroughly enough and did not take accountability at all.