Total lack of customer service , Poor communication, rude staff, inefficient service. i had 3 issues during tenancy, 1st one was a water pressure issue, despite chasing nothing happened, in the end they just offered me the landlords number to deal direct! great management , 2nd time i rang to say there was a beeping noise that was going off every minute, the guy came ion a routine inspection and his answer was it is one of your sons toys that has been left on!!! 3 whole months later with that bleep going off every minute, it turned out it was a c02 alarm that was under the floorboards in one of the bedrooms, thankfully it was just a battery that was low rather than a problem , then at end of tenancy we both signed end of tenancy sheet, they then added on a charge a week after and i was told by the arrogant assistant manager (he didnt have the luxury of having the inventory during inspection) LUXURY!! surely you would turn up equipped to do the job rather than rush in and out and then add items after both signed.