Mundys lettings have been absolutely appalling. My dad passed away as a result of a fall on the stairs, he was 58. We had to remove the carpet due to the way that he died, it was not salvagable. We kindly phoned mundys to make them aware of this and to offer to find a matching carpet and fit it to right the situation however the representative insisted on sending someone who 'wasn't emotionally involved' to clean it, we explained that it was simply not possible or appropriate but they persisted, in the end she removed the carpet. They then called back and said the landlord wants the stairs and landing carpet replaced at the same time, we fully accept the reasons for this however made it clear that the only carpet that was damaged was in the hall way, we asked how the cost of this would be worked out fairly however they were not able to tell us. The representative then said by the way the rent is paid until August 1st and after that we would be liable for it. My dad died on 20/07/22 and we felt pressurised in to returning the keys so they were returned on 29/07/22. We then asked for the location of the water meter which they said they didn't know and they would sort it out, we explained we wanted to do this ourselves so we could pay the bill, they said they would find out and call us back, they never did. Upon handing the keys back we explained we did not want any further contact from them and that we will communicate through the deposit protection scheme. We have since been contacted multiple times including by 2 members of staff using their personal Facebook profiles to contact us. Every other organisation we have spoken to explain that dad has died first of all said sorry for your loss. Mundys did not show any compassion or understanding until we complained. We lost dad in an unexpected and traumatic way, mundys simply added to the stress.