WARNING! Avoid at all costs. There's are some good letting agents in Lincoln unfortunately my experience with Martin and co was terrible. The staff are rude and unprofessional and blatantly lie to try to steal their tenants deposits as can be seen by their reviews (72% giving a 1 star review) for the company as a whole! Companies that routinely try to steal from their tenants, some of whom are vulnerable and/or cannot afford to wait many weeks to get the DPS to step in and act on their behalf, should be outed.

I should have read reviews prior to using this company . They seemed amazing in the beginning with the initial tenancy agreement etc. In November 2024 we contacted them about renewing our tenancy and were told we were offered another year. My husband called multiple times requesting the new lease and they kept having excuses as to why it wasn't available to sign. Finally, mid January 2025 they called us saying nevermind the owners got orders back so are moving in. We are thinking they knew this information the entire time and waited until our lease was two weeks from being up to notify us. They were now offering a new lease of 6 months until the owners arrived. I requested to go month to month which was denied even though our original lease stated 12 months then month to month after. Every inspection we had we were told everything was good. We inquired about black mould growth and advice on what we were supposed to do. They told us we were doing everything right. Now fast forward to now. They are essentially trying to keep the whole deposit. Though some things we do agree with and expected to not get the entire thing back but we are definitely being taken advantage of. Best advice I can give if you choose to use this company is to report everything to them and have documentation that you did, not just phone calls. The letting agency is definitely not there to help you as a tenant so take their advice lightly.

Wasted my time for two weeks for a property, did not let me know about the outcome even after many calls telling me more than once "the colleague working on this is out at the moment". If I wouldn't have found another property to move in I would have been homeless, I understand the market it's competitive but some transparency would be appreciated.

Awful experience. Very inconsiderate! Would not recommend as certainly not people oriented

Absolutely shocking service with poor communication.

A bit disappointed to be honest. I rang them to change the date of my house inspection as I wasn’t going to be home, they rang me back and agreed on the day I told them I’d be home. Next thing I know, they’ve come on the original date when I wasn’t home, and I only found out by ringing them on the day they were meant to come as I was waiting for them. I had all my washing up including the girlie stuff, and they’ve seen that now and I feel like my privacy has been invaded. Apparently I didn’t ring them to change the date, when I did because I remember doing it at work. No matter how many times I email them about an issue in the house, I get no replies. I’ve emailed before about the amount of cold drafts coming through my windows, making my house very very cold, and they do nothing.

Twice we had no 24hr notice before entering. Took several months to fix "non-urgent" issues (major draughts, cracked bath), so long that we gave up on reporting them. A broken heating element burnt off the oven wiring and we were told to just turn it off when not in use (fire hazard). If you're renting, please learn your rights so that you're not exploited, report everything and nag if things aren't fixed. A lot of these positive reviews are from sellers, landlords and the owners.

Unfortunately just another Letting company taking money off tenants. Rented for 2 years and can't say anyone I was in contact with was approachable or willing to side with a tenant. Really disappointed with my time with them, no better than the student rental companies taking advantage of them.