New Tenancy - Limehouse, London... a very sub-standard service! Would not recommend
Despite a slick negotiation process, once the deal was secured the after sale service has quite frankly been appauling. It's now 4 weeks since moving in and issues identified both before moving in and within the check in report have yet to be fixed. The long awaited handy man finally turned up today, but fixed nothing. Equally disappointing is the lack of ownership of the issue from anyone in Hurford Salvi & Carr to resolve (including both the Negotiator & Senior Property Manager). Would definitely not recommend using Hurford Salvi & Carr.
Reply from Hurford Salvi Carr: Dear Keith,
As demonstrated by other feedback on this site, we put great emphasis on customer experience and the service a resident receives after moving into their new home. It is therefore extremely disappointing to learn about the difficulties you have experienced.
Mason Brooks - our Lettings Director has been investigating the series of events that has led to your above comments and will be in touch with you shortly.
Please let me assure you that this is not the modus operandi of our company, and I hope that your situation is resolved without further delay.
Regards
Paul Driscoll
andrew shek
john kilden
Jomar Fernandes
Sebastian Sookermany
Kirk Parry