Whilst obtaining tenants

Whilst obtaining tenants efficiently, the finalising of a managed property from one client has been a nightmare, approaching six months from the end of the tenancy Belvoir have still not submitted a claim for deposit claim for garden maintenance as for six months the tenant did not maintain the garden whatsoever, resulting in a cost of over £1400 for garden maintenance the garden being approx 1 acre. I have tried to contact them by personal visits, e mail and telephone calls, but no one will reply. I have offered to take over the dispute myself if they return the 6 months manage,net fees, their reply was I can take over the dispute and do the work for them, but they will not return the management fees which they took for supposedly doing the work. I am lead to believe that in the last twelve months their lichfield branch, which is not franchised but run by Belvoir head office themselves they have got through four managers, and countless number of staff. I have today emailed their ceo asking him to call me to hopefully finalise this catastrophic handling of the situation, I await with baited breath for the phone to ring.