1 star and that is being generous ,I can't believe what they get away with ,they lie and I've been cheated out of late payment costs ,as a landlord I put my trust in them for 8 years ,no more I've had enough ,high cost repairs ,unhappy Tennant's ,I sort most of it myself and Tennant's are happier ,renting 1 property costing with v.a.t 97 quid ,I've changed estate agent getting a better service for 48 quid ,so much damage done by previous Tennant's which I have had to pay for instead of coming out of their bond deposit ,theft of fixtures and fittings which too I've had to replace at my cost ,ridiculous ,this company should not be allowed on rentals.oh and by the way you will get a sympathetic ear from Vicky when Jason is not doing his job properly but she is his wife .I've had nothing but problems with this company and Tennant's ,I've had my property valued and its worth 10 grand less with damage ,avoid or use at your own peril and expense .