Hi Vladimir, sorry to hear that you had a frustrating experience with us. We take feedback very seriously and will be taking the time to review your case in more detail. I'll make sure this is brought up for improvement. I also want to apologize if our customer service team was not helpful enough when you were trying to end your tenancy agreement; it sounds like they could have done better by following up on the callbacks promised and communicating clearer about what would happen next. We're always looking for ways to improve, so thank you for sharing your thoughts here!