Agents are absolutely not

Agents are absolutely not worth their crazy prices. Have been a tennant with Theydons for several years and it has always been one disaster after another. On the day we moved in we arrived at the office at our previously agreed time of 9am only to be told we could not get our keys until 4pm. That's the kind of service £600 worth of agents fees buys you with these guys. On leaving the property we were sent several letters trying to dissuade us from appealing any deposit deductions. These letters told us we would be subject to fines if we did appeal (fines that were not in our contract) I feel they have attempted to bully us and have made us pay for the experience.