An absolute nightmare letting agent. So glad to have moved on, after two years of appalling service. Any faults reported to them were ignored, whilst receiving many abnormal requests. Never in nearly 30 years of renting in London, have I experienced such a deluge of harassment. They tried to keep the entire deposit, made through the The Deposit Protection Service. Thankfully, they failed, another illustration of their bully tactics. Please do avoid, I cannot state this strongly enough.