Thanks for your review

Thanks for your review

Hi Andrew. I agree and accept that you had a bad experience with your tenancy, I'm truly sorry for that. I stand by our team, who I feel did the best they could to resolve your issues before ultimately negotiating you an early exit from the tenancy. That said, lessons have been taken from your experience that we will use to improve our service going forward and avoid situations like yours in the future. I appreciate the candid review and wish you well for the future.

Hi David. I'm genuinely sorry to hear that we've not met the standards you expect from us. We strive to be professional at all times, even when things don't go well. Customer feedback is essential for us to iterate & improve. Though I understand that helping us may not be at the top of your to-do list, I'd be grateful if you would be willing to share specific details about your experience so we can address any areas of concern. Regardless, thank you for your feedback. It will be investigated and will any lessons learned will be used to improve our service. I sincerely hope we can regain your trust in the future. Warm regards, Chris Carlisle

Hi Marnie. I'm sorry to see this review, if you could be a little more detailed with your grievance then hopefully we can avoid making the same mistake again. I'm afraid I haven't been able to find any record of you in our database as someone we've done business with. Cheers Chris