AVOID this place! Lousie who answered the phone is abosultely helpless. I phoned yesterday (21.07.2022) to enquire about a property in Hitchin and she said someone would get back to me. (they never did). Then I called again this morning and apparently she recognised me as she said: "ah you are the one who wants to know if a kitten is allowed in a property?". Then she goes: "from previous conversations I had with this landlord he doesn't seem to want a pet". Is Lousie guessing here or just trying to get rid of me on the phone? I was highly interested in seeing other properties in the area as well , but with this rubbish customer care and her lack of interest in offereing other places I simply gave up on Isabelle Estates. They are losing a good client today! I shall look at another decent and respectful place now.