Sadly, I have to say I've had a particularly bad experience with this company. As a prospective tenant that made every effort to meet the referencing criteria (by our deadline to give notice on our current letting agent), we were unfortunately refused a landlord's reference during the process, unless we committed to leaving our current tenancy. We were required to commit to leaving, whilst being given no guarantee we would be able to move-in. Now, this doesn't necessarily reflect on Isabelle estates; except, when we made them aware of this issue and tried to pursue and provide a suitable alternative to a landlord's reference (providing full rental payment history, as suggested on the citizen's advice website), all attempts for a resolution, by any other means, were completely rejected. Again, this isn't necessarily poor service as they are completely within their rights to do this; except, they tried to claim we were time wasters and made claim to our holding deposit. After speaking directly with citizen's advice, and confirming they do not have the right to do this in these circumstances, they have agreed to refund the holding deposit; I am currently awaiting the refund. Sorry to say, I won't be using this company going forward.