Aspiring, as we do, to providing the very highest quality of service, we are greatly troubled on those rare occasions when someone feels that we have fallen below the exacting standards we set ourselves and always wish to investigate and learn from any shortcomings. We are doubly concerned in your case in that you do not appear to be registered with us and we cannot therefore identify the occasion involved. We can only assume that you are registered under the name of a partner and would be very grateful if you could contact us as a matter of urgency to let us know the property you viewed and the date on which you did so in order that we can review the cause of your disappointment.