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M & M Properties - Leighton Buzzard

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M & M Properties - Leighton Buzzard

A selection of reviews/testimonials by highest rating
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1.00 /5

We have rented for the last 15+ years in 3 different countries and M&M Properties are by far the worst estate agent we have ever dealt with. They refuse to give you a long term lease, not only do they refuse long leases they don’t even tell you about it until you have paid the holding deposit. They tell you that your offer was accepted even if you offered a long term lease, then turn around and only give you a 12 month lease. They demand the deposit before they even show you a contract, then when you ask for a contract they become rude. They hold the deposit for tenants with the TDS and the TDS clearly says that tenants should not pay the deposit before signing the lease. I quite literally drove to their office to make sure this is a real company and that I wasn’t being scammed before paying the deposit. The lease agreement is heavily in favour of the landlord and when you ask for minor amends or clarification they become difficult. The experience has been exhausting and the most tedious rental I have ever gone through. Slow, unprofessional, rude and arrogant are the only words to describe this agent. We had the privilege of dealing with Kamran, although I appreciate he is only a trainee, he was extremely unprofessional and quite frankly incompetent. He did not respond to all questions, often I had to follow up to get an update or to get answers. He was rude and arrogant on email, on the phone and in person. In all my years renting I have never dealt with an agent that was this painful to work with. After moving in it took over a month to get a few very basic maintenance issues sorted, again no responses and we had to follow up whenever we wanted an update. If anyone is reading this as a potential tenant I would highly recommend you think hard about if you really want the property and if it’s worth all the pain and stress. If you are reading this as a landlord or potential landlord I would recommend you think about whether you want an unprofessional agent like this to manage your property, they will charge you renewal fees because they refuse to give long term leases and I can guarantee that they don’t care about you, the property or what tenants they place. I hope their property management services are better but having seen some of other reviews here I am very doubtful.

review by Richard

Reply from agent

Dear Richard, Thank you for your review. I’m sorry to learn that your experience with M&M Properties did not meet expectations, particularly as we spoke several times during your move-in process when you raised queries and concerns. At the time, I understood that you were satisfied with how these were handled. Nevertheless, I would like to address the points you have raised. While we acknowledge your experience renting internationally, most UK tenancies are typically agreed on a 12-month basis unless a landlord decides otherwise. We must also consider the upcoming Renters Reform changes, under which tenancies will effectively become periodic from May 2026. This will allow tenants to serve two months’ notice at any time, and landlords to regain possession under prescribed conditions after a set period. While we understand your preference for longer terms, there is no longer a binding framework to guarantee these. For clarity, a holding deposit is only requested once a landlord agrees in principle to proceed with an application, subject to satisfactory references. At this stage, tenants are informed of key terms including rent, property details, tenancy length, and an estimated move-in timeline. At the outset of your application, you were provided with confirmation of the process, including referencing, deposit payments, and move-in procedures. This outlined the requirement for the remaining deposit balance upon successful references, confirming commitment to the landlord and enabling us to finalise the move-in date and documentation. If contractual terms are not agreed, the deposit remains fully refundable. Your deposit is also protected under the Tenancy Deposit Scheme (TDS), as required by law. Your queries regarding clauses in the agreement were addressed at the time and accepted by you. We appreciate that our agreements robustly protect landlords’ positions; however, these clauses are legally tested and also respect tenant rights. We acknowledge your feedback regarding communication and accept that follow-ups may have been required on occasion. This is constructive feedback we will use to further support and develop our junior team member. While we do not recognise the comments regarding rudeness or arrogance, we are sorry if communication did not meet expectations. Maintenance issues can arise in any property. The matters you reported were non-emergencies and were handled in line with correct procedures and have now been resolved. We also provide a 24/7 digital maintenance reporting system, allowing tenants to submit issues with photos and videos directly to our team. Thank you again for your feedback. Since 1986, we have managed properties in Leighton Buzzard and facilitated thousands of successful tenancies. We remain committed to maintaining high UK industry standards, protecting landlords’ interests while ensuring a strong duty of care to our tenants. Chris Hollins Branch Manager