Dear Karim, Thanks for your feedback on your checkout process with M&M Properties. We are disappointed that you feel the way you do and have addressed your comments below. The checkout process is carried out in line with the inventory schedule of condition you agreed to when moving into the property, albeit you didn’t sign and return this as requested but you did agree via email that you were happy with the condition of the property and the contents of the inventory schedule of condition. The areas in question from your checkout related to domestic cleaning, broken bath panel and cracked tile on the bathroom floor. The cleaning you agreed to be actioned as per the photographic evidence showing the property to be unclean in areas. The bath panel was listed on your move in as loose but free from cracks. Upon checkout it was evident that the bath panel was cracked, this has happened during your tenancy and is why we have to ask how it occurred. The bathroom tile cracked in question was located partially under the bath panel and could have been missed on check in by both yourself and M&M, as neither have highlighted this point. Once further investigation into this point was performed it was identified that the tile was already cracked and was eradicated from the discussion. Your landlord decided to take on the cost of the broken bath panel as it was loosely fitted on move in. This doesn’t mean that you were wrongly accused of cracking it as the inventory on move in states it wasn’t cracked, but it was cracked at the end of your tenancy. I had to ask the question of how this came to be and this is the standard procedure when areas of damage are identified. The landlord decided as a gesture of goodwill to cover this cost and have a new bath panel fitted. This negated your liability and this was agreed to not be charged against your deposit. Your checkout was completed fairly and in line with the processes we have always carried out. I am again sorry for the way in which you felt the emails came across, but this wasn’t the intention. You’ll see from the many five star reviews about myself and the company as a whole on this platform are a reflection of our service to our clients and tenants. Should you wish to discuss this please do email me or call me to discuss. Kind regards, Thomas McCormick Property Manager 01525 371997 thomas.mccormick@mandmproperties.co.uk