Trying to get the deposit back been 11 days and still not answering. No update from the property management Mitul Gaddi or how is he called .. really is not nice ! Worst agency smooth !! Rules surrounding returning a deposit If your landlord holds your deposit (so should be protected in the Insured scheme), the landlord should pay your deposit back within 10 days of your request for the deposit to be returned. A tenant cannot request the return of their deposit before the tenancy ends.