Awful customer service and administration processes. Moved out of a rented property in October and was advised to hold fire with standing orders etc until a reimbursement of £95 from last months rent was owed to me. I’ve since learnt that there was no need to keep the standing order active and at the beginning of December, another months rent came out which they then sent to the landlord. Whitegates are adamant that they can’t refund me my money until they get it back from the landlord. I’m still in the process of getting my money back from Whitegates and had spoken to citizens advice bureau concerning this as I was getting no where with Whitegates directly and extremely stressed. At one point (and then another) I was told that the money would be in my account in 7 working days and when it didn’t come through I found out that this was a lie and they could only apologise for their mistake but still couldn’t refund me my money. I had spoken to many staff members, including the associate directors of Whitegates who to this day are still “looking into it.” Don’t rent from these people unless you’ve have lots of time on your hands to call, email and escalate matters and to then be disappointed with lies and unreturned promised phone calls. ***** The reply from them below illustrates how useless they are. Whitegates transferred on the overpayment to the landlord accidentally out of contract without making the necessary checks and are not prepared to take any ownership for their mistake. Until THEY recoupe the money THEY sent to the landlord in THEIR ERROR, they are unprepared to reimburse me. DO NOT RENT FROM THEM!