It has been 5 weeks since moving in and I still have no central heating due to a broken boiler. I have called whitegates at least 20 times and sent countless emails but this issue has not been resolved. I regret trusting this agency, they have wasted hours of my time and caused a lot of stress. If the boiler is broken the property should not even be advertised. The staff are friendly but incompetent and out of their depth.