Made an appointment a few weeks ago for a home valuation which should have taken place at 11.00 am today, 11.12.2020. Received a text this morning at 10.00 am stating that the agent would be with me within an hour. At 11.31 am no one had arrived, I rang Belvoir who initially said they knew nothing, I said I would find the info on my mobile and asked for a call back. No call back so rang again, when I eventually got through I was told that their automated system had booked other people in for today in error but I could rebook for next Monday. Told them to forget it, dusgusted by their flippant couldn't care less attitude. When I asked why I had received a message at 10.00 confirming the appointment for 11.00 I was informed that the so called automated system had double booked yet my appointment was made weeks ago. Not good.
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Dimension House, 3/4 Westbridge Close, Leicester, LE3 5LW, UK