When you sign a contract with this agency you instantly lose 20% of your deposit or even more. They are just taking this money as admin fees to do their job, not even to fix anything. Don’t get confused by the smiling faces telling that everything is fine and we are on your side. When it comes to deposit, they will take your last shirt.
EDIT:
I didn't mentioned probably most expensive cleaning services in the country. My review is about "hiden fee" that you taking from deposit calling it administration fee, and this fee is 20% from everyones deposit whos renting from this agency!
Any comments on that Andy?
Reply from agent
Vygis: let's be clear about deposit handling procedures - all deposit disputes are handled independently through adjudication by the Tenancy Deposit Scheme. This exists precisely to protect your interests AND those of the landlord completely fairly, ensuring that damage that you have caused and costs that you have given rise to are properly taken from a deposit, and any balance due to you is returned to you.
What could be clearer or more fair than that? You have the opportunity to put your case to the TDS, as does the agency on behalf of the landlord, and independent ruling will follow.
As I understand that in your instance you have not yet even raised a dispute, and you therefore do not have the independent views of the TDS, it is hard to see how you can make the unreasonable comments you do - indeed, so far you suggest that you do not dispute the substantial cleaning that had to be done behind you and for which the full signed photographic evidence exists: it seems to me that if you had the good sense to clean up after your standard of living no dispute whatsoever would arise.
I suggest that we let this go to the TDS, if you really think it necessary, and we'll see what arises - we have absolutely no problem with that
From Andy (owner)