At the risk of repeating oneself ad nauseam, let me nevertheless repeat (sorry, again!... but it must be understood) that the assessment of the state of cleanliness before and after a tenancy is INDEPENDENTLY reviewed by the tenancy deposit adjudication bodies. Therefore they consider photographic EVIDENCE and both agency and tenant have to abide by their decision. As they have not yet had a chance to do so, no other "viewpoint" is even valid. Algirdis also did not see the photographic EVIDENCE of the position before the tenant moved in. He also did not see the photographic evidence of the state of cleanliness at the checkout: how is it possible therefore to work out "the work that was done"? Can someone who works in hygiene actually somehow cost up the work that is required only from photos AFTER the work has been done - pretty imaginative skill - you must come and introduce yourself to our business as we are intrigued! Has Algirdis actually visited the premises for himself to see the condition? I suggest that rather than indulge in ludicrous public musings we wait until the independent adjudication has taken place; the tenant has already confirmed in this public forum that she left the property dirty, and I am mystified why one would want to wash dirty linen in public any further. From Andy (owner)