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Northwood - Leicester

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Northwood - Leicester

A selection of reviews/testimonials by highest rating
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1.00 /5

Very very very bad agency if I can go back in time I would've never ever rented the house from them. For repairing the kitchen we've waiting 6 months. First I had to wait few weeks for them to repair the electric in the kitchen and of course they damaged the wall and floor and left this for next 4 months. After 4 months calling them and asking for them to repair they came and damaged the wall and floor all around the house because they planning to repair the electrics all around the house and no one informed us about this before. Im allergic to dust so I was forced to move out and relocate. After the electrical repairment they left the house in mess and damage. there are dents' wholes and rather large damages all around the house, our new furniture are broken. We wrote emails send the pictures complained and requested for help from the agency but they was ignored us and still they haven't resolved these issues. So if you planning to rent a house from them think twice about your decision because I am regretting renting from them.

review by Marlena Ci

Reply from agent

This is an interesting review. Certainly different to anything we have had before. I must apologise for my ignorance, but I very much struggle to recognise the point you are trying to make. The property you are renting from the Landlord (not from Northwood as Northwood does not own the property you live in) was in need of some electrical works; they have been completed and during the time the contractors were on site they have caused some disturbance, however this was essential work and the completion of it was in everyone’s best interest. Neither ourselves or the Landlord were made aware of your dust allergy, I wonder if the cats kept at the property without prior consent have not caused the allergy? If I am reading your review correctly, you do not seem to be happy with the Landlord – I am sorry to hear that and I will certainly pass this message onto the Landlord. As the Managing Agent Northwood will assure that any essential repairs to the property are arranged for as and when required and as per Landlords instruction.