When we have moved out from the previous property, Elliot has accused me of stealing the furniture and demanded to pay for it, no matter that we have bought it from the previous tenants. When the agency did not send us the parking permit in time and we got a fine, no matter that Jadine knew that we need one, Elliot said it’s my fault and we need to pay it and Andy has just ignored my complaint. When we were moving out of the current property, Gosia said that she will arrange cleaners for us and we don’t have to worry about anything. And then she has charged us £150 admin fee for handling this. HANDLING her job. The fee is SUBJECT to be charged if there is something broken at the property. But we didn’t brake anything, it was just a bit dirty. Moreover, someone has left a negative review for Northwood that they are stealing the deposit ( which I am not surprised at all), they thought it’s me, so Gosia has sent me an abusive email and Andy has left an offensive reply which was obviously left to me. This has caused me a massive distress, so I asked for a compensation. Andy then has threatened me with lawyers and police. And of they have used the most expensive cleaners in the country so in total we were charged £500 for cleaning. £500!!! For this money you can renovate the whole property!! What do you have to say on this Andy? Is anything here untrue?