Hello Jo; thank you for your great comments about Gosia and the team. You certainly had very poor service from another very local agent who let you (and your tenant - who has also posted positively here) down badly. But Gosia is a fantastically safe pair of hands and has put everything right. Well done for being so forthright about those poor standards from that agent - we warmly endorse cleaning up this industry! Thank you for your business and for your kind comments. And your beautiful bouquet of flowers will never be forgotten! From Andy (owner)