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Newton Fallowell

Estate Agent - please upgrade your subscription to display your Google & Facebook reviews here. Contact: sales@viewagents.com
A selection of reviews/testimonials by highest rating
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2.00 /5
13.09.2018
Lack of keeping the buyer in the loop

During my purchase I had both members of the company I was dealing with leave without even being told about it. It was only when I tried contacting them that I was then informed they no longer worked for the company! If I ever wanted to know something I had to phone and was never given information. Many occasions I knew more about the sale than they did and found because I was kept in the dark so much I ended up having to go direct to the seller to find any answers out. I requested several things such as the boiler being serviced to be completed prior to my completion and these I believed were agreed when I made my offer however in the latest stages of the sale when I was looking to exchange contracts found out the seller had never agreed to have these things done and still wasn’t willing too. Yet the estate agents did not make me aware of this. Now being the case I unfortunately have a problem with the boiler and am faced with paying the bill myself after having just had the expense of the move. Finally on emailing to complain about the above I received no reply to even acknowledge my email or apologise! I think this really showed the lack of care they showed the customers.

Contact details

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Opening hours

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Address

18 Hinckley Road, Leicester Forest East, Leicester, Leicestershire, LE3 3GH, UK

About

Website:

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The sales office opened in 2014, headed by Managing Director Zak Toomassi, Newton Fallowell has quickly grown to be Leicester Forest East’s leading estate agent, with the team committed to guiding customers through the property process with an efficient, enthusiastic and helpful service and a no sale, no fee option for sellers. The branch has easy parking, next to the local Post Office, and for those selling, the office window is the only estate agency sales display in Leicester Forest East, offering a prime selling opportunity with many people walking by. Every homeowner is assigned a dedicated, experienced team member and the services range from professional photographs and full colour six-page brochures to unique virtual home video tours, with a 180 degree pan video of each room, all designed to make properties stand out. As well as advertising on Rightmove & Zoopla, the major property portals, and in the Leicster Mercury, the key local newspaper, all properties receive promotion on Facebook, Twitter and Instagram to increase exposure. Combined with an interactive website and mobile apps and 24/7 telephone lines, there’s never any missed viewings. It’s all backed up with regular reporting and review, with a post-viewing feedback with 24hours of each viewing and a four-weekly marketing update with statistics of online viewing. The branch is a member of the Property Ombudsman and The Guild Of Professional Estate Agents. - See more at: http://www.newtonfallowell.co.uk/branches/leicester-forest-estate-agents#sthash.ZEyVwMRJ.dpuf

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