Quite frankly! Disappointed! I have a property to let and needed to have a swift change in agent. I spoke to Zak and advised the urgency of setting the tenant up due to my previous experience with agent. He advised this wasnt the type of property they would usually deal with but would as my Mother would be letting hers too. A week went by, I heard nothing and so left a message in the office. Then another couple of days. Eventually I left 2/3 messages of which no one got back to me or my Mother. Infact, still waiting for a call now! Extremely poor service! If they didn't want to take on my property or if it wasn't a priority, it should have been communicated!