Polite and efficient in the main, house sold in 4hrs. They were great and informative through out mostly. Great advertisement and internet presence along with property presentation to the market. Only criticism, I had to chase towards the end and the sale was delayed by a week due to poor communication with the buyer, had closer attention to this element been given, I imagine the delay would have never occurred. I’d have given 5 stars for Tom and Zack had we not had the delay. Thanks L